Frequently Asked Questions
Everything you need to know about our bikes, parts, shipping all in one place.
Products
Yes! Whether you’re dreaming of a unique color, a custom dip, or your company logo on your e-bike, we can make it happen. Contact us with your specifications to get started.
Absolutely. We can accommodate specific spoke hole counts to fit your exact needs. Contact us to get started.
You can take your e-bike to any local bike shop that handles electric bike repairs.
First, check the battery and connections. If the issue persists, consult the user manual for troubleshooting tips, reach out to your local bike service tech, or contact us.
Wholesale & Dealers
Fill out our wholesale sign-up form. Our team will review your application and get back to you as soon as possible.
Once your wholesale application is approved, you can log into your account and automatically access wholesale pricing on our site. From there, you can shop and place orders with ease. Need help? Contact us anytime.
Yes! From unique e-bike colors to branded logos, we’re happy to help bring your vision to life. Share your ideas with us through our contact form and a team member will be in touch.
Shipping & Orders
Shipping times vary depending on the product and your location. Most in-stock items ship within 1-3 business days, and you’ll receive tracking information as soon as your order is on its way.
We currently ship across the continental U.S.. If you’re outside of our shipping zones, contact us for options.
We accept returns within 30 days of delivery for unused items in their original packaging. To start a return, contact us at rideez@eagleproducts.us. Once approved, we’ll provide a return shipping label and instructions. View full policy.
Shipping costs are calculated at checkout based on your location and the size of your order.
Yes! As soon as your order ships, we’ll email you a tracking link so you can follow its journey to your door.
Still Need Help?
Get in Touch
Whether you're ready to ride, need help with an order, or have questions about becoming a dealer, we're here to help. Drop us a line and we’ll get back to you as soon as we can.