Shipping policy

📦 Shipping Policy – Ride E-Z eBikes & Accessories

1. Processing Time

  • Orders are typically processed within 2–3 business days (excluding weekends and holidays) after payment is received.
  • Customized or backordered items may require additional processing time; estimated timelines will be communicated at checkout or by email.

2. Shipping Methods & Carriers

  • eBikes are shipped via freight carriers or specialty couriers due to size, weight, and lithium battery regulations.
  • Accessories & small parts are shipped via UPS, FedEx, or USPS depending on cost and destination.
  • Tracking information will be provided once the order has shipped.

3. Shipping Costs

  • Shipping fees are calculated at checkout based on product type, weight, and destination.
  • Bulk orders (dealers, rental partners, institutions) may qualify for discounted freight rates—please contact us directly.
  • In some cases, we may offer free shipping promotions (terms will be clearly stated).

4. Delivery Estimates

  • Standard delivery within the continental U.S.:
    • Accessories: 3–7 business days
    • eBikes: 5–14 business days (depending on carrier scheduling)
  • Delivery times are estimates and not guaranteed. Delays may occur due to carrier schedules, customs clearance, or unforeseen events.

5. Shipping Restrictions

  • Due to lithium battery regulations, we currently ship eBikes only within the continental U.S. (no PO Boxes or APO/FPO).
  • Customers in Alaska, Hawaii, and U.S. territories should contact us for special shipping arrangements (subject to availability and fees).

6. Damages & Lost Shipments

  • Customers should inspect deliveries immediately. If items are damaged or missing:
    • Note the issue with the carrier at delivery.
    • Contact our support team within 48 hours with photos and details.
  • We will assist with replacements or claims, but claims reported after 48 hours may not be eligible.

7. International Shipping

  • We may offer international shipping for accessories (excluding batteries) where regulations permit. Duties, taxes, and customs fees are the responsibility of the customer.

8. Order Tracking

  • Tracking numbers will be emailed as soon as the order ships. Customers can track shipments directly with the carrier.

9. Contact

For shipping questions or special arrangements, contact:
📧 customerservice@werideez.com
📞 706.790.6687